Who to contact for assistance:
Note: Please send an email that includes student's first name, last name, grade level, student ID. Also include a detailed description of the issue (with screen shots if possible).
PWCS Device Issues/Network Login Error Assistance
If you have a PWCS Loaner Computer and are experiencing any of the following problems, please email Mr. Hesington at HesingJM@pwcs.edu
o
Broken
o
Camera/Sound
not working
o
Computer
Login Error Message
o
Application
Error Message
o
Device
needs updating/Update Error Message
o
Contact
System Administrator Message
o
Zoom
app needs updating/contact administrator message
(tech support is not provided for personal devices)
Student Apps Assistance
If you know your username and password, but need student app assistance (activating and or/using the following programs, please email Mrs. Wortham at worthall@pwcs.edu.
o
Canvas
o
Clever
o
Office
365
o
StudentVue
o
Zoom
ParentVue Assistance
If you need help with your ParentVue account, please contact your child's grade level secretary. Please indicate your full name, your child's full name, and your telephone number.
Need an account/activation key
Need password assistance
Need assistance with the “Return to Learn Packets”
Grade Level Secretaries:
9th grade: Mrs. Covington - CovingDJ@pwcs.edu
10th grade: Mrs. Satchell - SatcheKM@pwcs.edu
11th grade: Ms. Stroy - StroyAJ@pwcs.edu
12th grade: Mrs. Vela -VelaCP@pwcs.edu