Technical Support

Contact the PWCS Help Desk by calling 703-791-8826

If you need assistance before or after school hours, please try calling the PWCS Help desk.

Hours of Operation: 
The Help Desk is staffed Monday–Friday, 7 a.m.–4:30 p.m. when schools are in session and 8 a.m.–4 p.m. when schools are not in session. The Help Desk will not open whenever schools are closed on a Code Red. Hours may vary on Code Green days based on weather conditions.

 

PSHS staff that you can contact for assistance


Note: 
Please send an email that includes student's first name, last name, grade level, student ID.  Also include a detailed description of the issue (with screen shots if possible).


PWCS Device Issues/Network Login Error Assistance


If you have a PWCS Loaner Computer and are experiencing any of the following problems, please email Mr. Hesington at HesingJM@pws.edu
 

o   Broken

o   Camera/Sound not working

o   Computer Login Error Message

o   Application Error Message

o   Device needs updating/Update Error Message

o   Contact System Administrator Message

o   Zoom app needs updating/contact administrator message

(tech support is not provided for personal devices)


Student Apps Assistance


If you know your username and password, but need student app assistance (activating and or/using the following programs, please email Mrs. Wortham at worthall@pwcs.edu. 

o   Canvas

o   Clever

o   Office 365

o   StudentVue

o   Zoom


  

ParentVue Assistance 


If you need help with your ParentVue account, please contact your child's grade level secretary.

o      Need an account/activation key

o      Need password assistance

o      Need assistance with the “Return to Learn Packets”

 View Secretary's contact information here

Usernames

All new and returning students: We want to make sure you know/remember your username. Please use the following formula:

PWCS Student Username
A student’s username is determined as follows:
- First 6 Letters of the Last Name
- First Initial
- Middle Initial
- Last 2 digits of graduation year

If your name was John Frank Johnson and you will be a graduating senior in 2024, your username will be:
(example) JohnsoJF24

If your last name is less than 6 letters, you will use your whole last name:
(example) MillsDT22

Now you will go to the Password Reset button on this page and complete the reset. Now you can access all of your PWCS applications.
Note: ParentVue has the student's email address 

Password Reset & Links:
Password Reset

Password Reset

(Students, Parents, and Employees)

We understand that at some point you may have to reset your password. It happens to all of us. Don't worry, resetting your password is simple. However, if you do encounter difficulty, the Help Desk is available to assist.

Students will be prompted to reset their PWCS temporary password at login.

Follow these rules:
8-16 Characters
At least 1 Uppercase
At least 1 Lowercase
At least 1 number
At least 1 Special Character !@#$%*?

Your password cannot include your:

USER ID
First Name
Last Name
Email Address

Your password cannot include the following words:

Helpdesk

Password

Do not use the Password Self Service link to request a Google Password reset.  Password Self Service is only for the Password associated with Canvas, Office 365, StudentVue, Zoom

Password Self Service
Wifi Locations:

Free Wifi For Students and Staff

If you are in need of internet access for a PWCS device please visit one of the PWCS "Wifi Parking Lots." View list of wifi parking lot locations. 

 

PSHS Google Drive Login Assistance


Note:  Not all teachers use Google Apps
Please only use the form below when you need to reset your PSHS Google Drive Password or if you are new to PSHS and your teacher uses GSuite Apps with their assignments.
Google accounts are not run by the district. The password reset toolbox listed below, cannot be used for PSHS Google Drive accounts)
PSHS Google Drive Password Reset

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